Identity Verification

Question

Hello, I am trying to sign onto my Microsoft account. When trying to sign on it is asking that I verify my identity. The phone number listed is my old phone number and I no long have that number. I am not able to sign in because I cannot verify my identity through that phone number.

Answer 1

Dear Myah Richardson

Good day! Thank you for posting in the Microsoft Community. We'll be happy to help!

First of all, we regret for the inconvenience caused to your work. Based on your description, I have a general understanding of your question, please kindly refer to following information:

In addition, given that you can't login your account because of losing verification code, if you are using buisness account within business subscription then due to the lack of relevant permissions and tools on our forum, so in order to help you better and not waste any more time, it is advisable to contact our 365 support team directly by phone and they will help you further. For more information, please kindly check Find Microsoft 365 for business support phone numbers by country or region - Microsoft 365 admin | Microsoft Learn

Note: Please note that you must call the hotline Monday through Friday (9 a.m. to 5 p.m., Monday through Friday), sincerely apologize, and thank you again.

During the phone call, press "1" as a business email user and press "1" again for technical support. You may be asked for certain information for verification, such as account or subscription information, organization information, and phone number.

Here are some other phone numbers for support around the world: Global customer service phone numbers - Microsoft Support

Note: Your Microsoft business or technical support engineer may collect information from alternate email addresses to help with the verification process.

After you get support and then about how to change phone number for your Microsoft account to get verification code, please kindly refer to this official document **** Change the email address or phone number for your Microsoft account - Microsoft Support

In addition, if you are using admin account, please also kindly refer to this official document Update your admin phone number and email address - Microsoft 365 admin | Microsoft Learn

Thank you in advance for your understanding. Your patience and cooperation will be greatly appreciated. I hope for all the best!

Sincerely

Kerry Chen | Community Moderator