Error Code 0x8004db90

Question

I continue to be unable to access my Personal Vault. MS Technical Support has gone silent and there is still no resolution. H E L P!!!

Answer 1

Hi! Rhonda Gioia ，   Welcome to the Microsoft Community!We've received a lot of feedback from our users about this issue, which has recently become a hot issue. We understand how users feel and apologize for any inconvenience this may cause.Below is some of the recent user feedback:English: Onedrive error 0x8004db94 - Microsoft CommunityFrench: Hello, An error 0x8004db90 appears when I want to open my - Microsoft CommunityItalian: 0x8004db90 Heroes - Microsoft CommunityKorean: WonDrive Personal Vault unlock error - Microsoft CommunityWe are still collecting feedback about this issue you are experiencing. Based on the information we've gathered so far, this appears to be an issue that occurs on specific accounts. A forum user has submitted feedback on this issue in the Feedback Center and would like you to join us in voting for this feedback, the more votes the easier it is to get the attention of the development team. Here is the link to the feedback (English only): OneDrive Personal Vault Access Issue across Platforms - error code 0x8004db90 · Community (microsoft.com)Thank you for your understanding and support. Microsoft takes user feedback very seriously, and if you have any ideas or suggestions for the future, you can use the feedback channels listed above.Thank you for your understanding and patience.Eddy | Microsoft Community Support Specialist