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Getting below error while logging into account

Anonymous
2024-10-21T09:07:40+00:00

UTC Date: 2024-10-21T09:05:03.121Z Client Id: ********************** Session Id: ********************** Client Version: 20241011003.11 BootResult: configuration Back Filled Errors: Unhandled Rejection: Error: 500:undefined|undefined:undefined err: Microsoft.Exchange.********************** esrc: StartupData et: ServerError estack: Error: 500 at Object.s [as createStatusErrorMessage] (https://res.public.onecdn.static.microsoft/owamail/hashed-v1/scripts/owa.mailindex.e398b333.js:1:128814) at https://res.public.onecdn.static.microsoft/owamail/hashed-v1/scripts/owa.mailindex.e398b333.js:1:141294 st: 500 ehk: X-OWA-Error efe: MA0PR01CA0121, LO4P123CA0216 ebe: MAYP287MB3902 emsg: UserHasNoMailboxAndNoLicenseAssignedError

Microsoft 365 and Office | Subscription, account, billing | For business | Other

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  1. Anonymous
    2024-10-21T14:25:09+00:00

    Hi Sujit Tangadpaliwar,

    Have a Good day.

    Thank you for posting to Microsoft Community, we are glad to assist you.

    First of all, we apologize for the trouble and inconvenience caused to your work!

    Regarding to the error message Microsoft.Exchange.Clients.Owa2.Server.Core.OwaUserHasNoMailboxAndNoLicenseAssignedException

    It indicates that this is a license issue.

    It could be the admin has not assigned Exchange online license to your account yet.

    Could you please contact your organization admin to check if he assigned appreciate license for your account?

    For your reference: How do I find my Microsoft 365 admin? - Microsoft Support.

    Have you check login to your account using browser ex. chrome?

    Please sign into your account in chrome, and the click your name a picture upper right conner, navigate to My accounts> My account> Subscriptions.

    And then have a look to see if the license is assigned to you.

    Kindly note some license not supporting Outlook desktop and only can access outlook throw the web OWA.

    • Note: Please understand that our initial reply may not always immediately resolve the issue. However, with your help and more detailed information, we can work together to find a solution.

    Best Regards,

    Microsoft Community Moderator

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