Error code Token State Deactivated

Question

When I tried to use my Token for 365 I received the message that "error code Token State Deactivated"

Answer 1

We'll add your product key to ***@outlook.com Change

Please come back later to redeem your product key. Error Code:

TokenStateDeactivated

Correlation Id:

***

Timestamp:

****T14:06:15.175Z

CancelNext

Answer 2

I purchased the product key from Curry's together with my laptop. I got the error code when trying to redeem the key. I purchased the product a week ago.

Answer 3

Hi, I’m Mary. I have the same question. I bought mine from a third party and haven’t used it for about 2 weeks since I got it. I’m not sure if I tried to redeem or activate the key. I didn’t know what to do so I might have done either.

Answer 4

Ürün anahtarınızı kullanmak için lütfen daha sonra geri gelin.

Hata Kodu:

TokenStateDeactivated

Bağıntı Kimliği:

2c4c8c1a-436c-46d8-8080-4a16cc75761b

Zaman damgası:

2024-11-03T13:36:55.543Z

Hello, it says this and continues with a few prices, how can I solve this problem?

Answer 5

Hello. Michelle McKay1

Thank you for posting in the Microsoft community.

In order to help you better, could you please share more information?

1. Where did you purchase your product key? Is it a third-party reseller or the official Microsoft Store?
2. Did you get this error when redeeming the key or when activating Office? If so, please share the screenshot with us.
3. Have you just purchased the product key or have you purchased it for a while?

We are looking forward to your reply so that we can help you better.

Best regards

InaX-MSFT |Microsoft Community Support Specialist