Onedrive problem

Question

I bought 100 GB for a monthly subscription. However, it only shows 15 GB of space on my laptop. But when I go to online OneDrive, it shows 100 GB, which means it is not reflected the same for both. Some files also do not sync on my laptop. What should I do?

Answer 1

Dear NICK JONNEL DEBULLY

Thanks for raising your concerns in Microsoft Community.

We understand that you are experiencing an abnormal display of OneDrive storage space. I understand your feelings, and this problem is indeed troubling.

If 100GB is displayed in OneDrive.com, it means that your OneDrive has recognized the subscription under the account, but the OneDrive client on the computer has not yet recognized the subscription, so we need to check the OneDrive client.

In addition, I would like to confirm with you that since your local storage shows 15GB, have you obtained 10GB of Loyalty Bonus space before?

We can fix the synchronization function by resetting OneDrive, or modify the network environment to allow the client to connect to the server better.

Reset OneDrive:

• It should be noted that although this operation will not affect your data, we still recommend that you pause OneDrive synchronization first to avoid the impact of resetting OneDrive on the data in the synchronization queue.
• Reset OneDrive - Microsoft Support

Modify network settings:

• If you have turned on a VPN or accelerator, please turn them all off.
• Change your computer's network connection, which can be switched to mobile hotspot.
• Tap Windows+R and type [inetcpl.cpl] to open Internet Options.
• Click [Connections] in the upper menu bar, click [LAN Settings], tick [Auto-detect settings] and make sure the remaining two are unchecked, click [OK].
• Click [Advanced] on the right side of the upper menu bar, pull down the slider, tick [Restore Advanced Settings], click [Apply] on the bottom right corner, and then click [OK].

If you have been subscribed to Microsoft 365 for more than 48 hours and your OneDrive storage space is still not syncing, you can report the problem to OneDrive support.

If you log in to OneDrive on the web < https://onedrive.live.com> and click this link < https://go.microsoft.com/fwlink/p/?LinkId=528676)>, you can send an email from the pop-up window. After the investigation is completed, the support team will update the capacity report.

You can refer to the above information first, I hope it will be helpful to you. We also look forward to your reply and will continue to provide you with assistance. If there is anything unclear, you can reply at any time.

Your understanding and patience will be greatly appreciated.

Best Regards,

Tracy - MSFT | Microsoft Community Support Specialist