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Error on Sway.

Anonymous
2024-09-05T09:24:49+00:00

Every minute or so I am getting the "Oops, something went wrong. Please refresh page." on my Sway making it near impossible to work on the newsletter I am trying to produce.

Every now and then I get a further error message with Correlation ID: 8963b750-2b82-426e-9603-868aadd02db4 .

How can I fix this? I have tried clearing my cache, history and cookie, and opening in separate browsers but I'm having no luck.

Microsoft 365 and Office | Sway | For business

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  1. Anonymous
    2024-09-05T11:52:43+00:00

    Dear Milly RevillHayward,

    Thank you for bringing the issue you are experiencing with Sway to our attention. We understand how frustrating it must be to encounter the “Oops, something went wrong. Please refresh page.” error repeatedly while working on your newsletter.

    Recently we received similar issue reports from different users. To have further confirmation, may I know if it ever worked before？If so, when did the issue start happening？

    If it start happening these days, it appears to be related to backend services, which are beyond the scope of immediate troubleshooting we can provide.

    To ensure that your problem is addressed effectively and efficiently, we recommend opening a support ticket with the Microsoft Support Team. They have the necessary resources and expertise to collect detailed logs, such as HAR (HTTP Archive) logs, which are crucial for further investigation into the issue.

    Please follow these steps to open a ticket with Microsoft Support:

    1. Visit the Microsoft admin center website.
    2. Sign in with your Microsoft 365 tenant admin account.
    3. Select Support > Help and support
    4. Describe the issue you are facing, including the error message and the Correlation ID.
    5. Select Contact support to submit your ticket.

    We apologize for redirecting you to another support channel. This decision is made with the best interest of resolving your issue as quickly as possible in mind. The Microsoft Support Team is well-equipped to handle these backend-related concerns and will be able to provide you with the specialized assistance you need.

    We are committed to ensuring you have a smooth experience with Sway, and we appreciate your patience and understanding as we work through this challenge.

    If there is anything else we can assist you with in the meantime, please do not hesitate to reach out.

    Best regards,

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