Activating Office Apps on PC Issue

Question

I have a 365 email essentials address with Godaddy, which I login using the Work or School option. I also have a Microsoft account under the same email address, which I login using the personal option. Under that account I have a 365 family plan that I am trying to share to me. The office apps are working on my phone when using the personal option but when trying to install on my PC I continue to get prompted to activate the apps. When I enter my email and choose personal,it goes back to the same activation screen. How do I get the apps installed on my PC?

Also, the onedrive account under the personal login works fine on both phone and PC.

Answer 1

I found that the issue was because I had the same email address for both a professional and personal Microsoft account.

It's not possible to create a professional and personal account using the same email address anymore, at least from what I have found.

Think you

Answer 2

Dear Greg Thompson2,

Welcome to the Microsoft Community.   Based on the information you've shared, I understand that you're experiencing problems activating and installing Office applications, and I understand how you feel.In order to better identify the cause of the problem, I would like to know a little more about it with you:

• Have you previously activated Microsoft 365 with a product key after purchasing it? You need to redeem your product key at the following website:  https://setup.office.com/After that, you can refer to the following article to learn how to activate it:  Activate Office - Microsoft Support
• Do you see your product information in the Services & Subscriptions screen of your Microsoft account? You can check this by clicking on the link below:  Microsoft account | Services and Subscriptions If you have activated your product and it can be seen here, you can click on the button where you see there is an install to install it directly here.
• What is the activation screen you mentioned? I would like to confirm with you that you are on the activation screen. If all your above information is confirmed, you can refer to the article below for the installation:  Download and install or reinstall Microsoft 365 or Office 2021 on a PC or Mac - Microsoft Support I look forward to your further updates and hopefully I can give you some clear direction.

If you are not able to successfully resolve the issue through self-help, you are welcome to contact us at any time and we will provide you with online support. Wish you all the best.

Best wishes

Isabella-MSFT | Microsoft Community Support Specialist