This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
hello, i just bouth a surface laptop and when i loggwd in with my account, the message "office is not associate with this account" i got. i tried with some other outlook and hotmail account but i gives the same warning. and i when strarted my my laptop, i choose the work option instead of personal. could this error be because the accounts i enter are personal not work?
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Which version of Office did you purchase? You have to install and activate using the associated account for your product.
Hello farhad hendi， Thanks for using Microsoft products and posting in the community.
Are you experiencing this problem when you first turn on your computer and log on to Windows? Or is it a specific piece of software?
This will involve different solutions, so it's important to know. Looking forward to your reply. Best Regards,Arthur - MSFT | Microsoft Community Support Specialist