OneDrive sync issue

Question

Hello community,

we've been experiencing OneDrive sync issues with multiple users in our company, not everyone keep in mind. All affected users had the issue started 16/10/2024. From what we managed to inspect, seems there were multiple Microsoft updates passing on that day and those users where update passed experienced the issue. We are running Windows 10 Pro x64 22H2 19045.5011 on all our PCs.

The issues itself manifests as a disconnect/stop sync on random folder/s that were syncing fine earlier. Folders locally are still available but of course, no OneDrive icon next to them anymore. Has anyone encountered this issues before and did You find the root cause and any remedy? We did unlink the affected users and rebuilt their OneDrive from zero but we would like to avoid that procedure if possible. Of course, apart from that, we would love to avoid and prevent this kind of issues in the future.

We contacted Microsoft through service request but they couldn't help us other than standard unlink-rebuild procedure.

OneDrive itself is Build 24.196.0929.0005 (64-bit). Thank You.

Answer 1

Hi Bozidar_649,

Thanks for posting in the community. We are happy to help you.

Per your description, I have seen another user mentioning a OneDrive issue in the same Windows version 22H2 19045.5011. You can check shakleeqd's reply in this thread.

In this case, I would recommend that you uninstall the current OneDrive app and reinstall it from https://www.microsoft.com/en-us/microsoft-365/onedrive/download. To verify this, you can test the suggestion on one user's device. Quit OneDrive from the taskbar, uninstall OneDrive from Apps & features, then reinstall this OneDrive package and check again.

Additionally, I have seen other OneDrive issues related to Windows updates, but these have been resolved and are not the same as your situation. You mentioned that you have contacted Microsoft support, I would like to know if you (the tenant admin) have opened a support ticket via the Microsoft 365 admin center.

If not, in this case, I recommend you (the tenant admin) open a support ticket via Microsoft 365 Admin Center> Support> Help & support. That support team there will have the correct channel and resources to help you investigate more and find what exactly reason has caused this problem.

If so, please provide your ticket ID via the Private Message.

Sorry for the inconvenience that happened to you. Appreciate your understanding and patience.

Sincerely,

George | Microsoft Community Moderator