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Cannot see image thumbnail

Anonymous
2024-11-15T14:43:25+00:00

Dear all,

I have no idea why I cannot see image thumbnails in a OneDrive shared folder on iPhone? I can see it before but cannot recently. All I can see is an “icon” as attached.

Appreciate for your kind assistance.

Microsoft 365 and Office | OneDrive | For home | iOS

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  1. Anonymous
    2024-12-28T10:05:16+00:00

    Same issue here.

    Very frustrating, because used a lot.

    Seems only a problem on iphone.

    Copy url in browser works.

    Download photo works also.

    Bizar thing is that old shared links seem to keep working fine.

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  2. Anonymous
    2024-11-17T09:06:08+00:00

    Hi ArisKK,

    Thanks for visiting Microsoft Community.

    This is indeed a hot issue, and we have received similar feedback from other users. It seems to be related to a bug with OneDrive shared folders and occurs with specific accounts. Currently, there is no direct solution available.

    However, you can try logging into onedrive.live.com through a web browser and check if the photo thumbnails in the shared folder can be viewed normally. If they can, you can temporarily access the photos in the shared folder from there.

    We will continue to investigate a solution to this issue.

    Best Regards,

    Jonathan Z - MSFT | Microsoft Community Support Specialist

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