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Anonymous
2024-11-08T17:37:04+00:00

I am having some issues using copilot. It says I need to verify my age but the problem is the link it has just redirects me to viewing information on my account nothing about verifying it. My account is already verified with microsoft so I'm very confused how this is. I just bought a copilot PC and would like to have access to the most hyped feature Microsoft has to offer in their new machines.

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  1. Anonymous
    2024-11-12T12:48:32+00:00

    Hello Brayden Shelton, welcome to the Microsoft Community. 

    I understand that you are currently unable to access Copilot due to account issues. Since I cannot see your situation, I can only judge based on your description. Therefore, if you could provide a screenshot of the issue in your response, I would be able to better understand what you are experiencing and offer more accurate assistance.

    Regarding your issue, if your account is indeed an adult account, this situation should not occur. Besides needing to see your screenshot to determine which interface you are on, you can also try using a different account or creating a new account to log into Copilot and check if the same issue occurs to pinpoint the problem.

    I look forward to your response with the test results and more information!

    Best RegardsEliac | Microsoft Community Support Specialist

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