account with same e-mail

Question

I registered 2 microsoft accounts with the same email. The first is very old and does not even matter if it exists, the second more recent one also had 2 registered office licenses, the first installed and working on a machine the second still to be installed.

When I want to access the account with email and password the account that appears is always the first one, the old one and therefore even the office on the new PC I cannot activate it because the account does not have a license.

How can I solve the problem? How can I show the latest account since the email is the same? I also tried to insert aliases in mail but nothing changed.

Thanks for anyone who wants to give me a hand.

Greetings

Answer 1

Sorry to waste your time.

They gave me wrong credentials and that's the reason for the problem, now everything is solved.

Thank you anyway for your help.

Best regards

Answer 2

Good day,

Thank you for the immediate response, but I think I didn't explain myself well. I had 2 Microsoft accounts with the same registered email, when I enter the *** The email address was removed for privacy purposes *** account it shows me the older account. This old account, however, does not have the 2 purchased licenses of Microsoft 365 office, so I cannot download the relative APP. Trying on the computer where I should install it when I have to activate the license it tells me that there are no licenses available since it connects to the old account. I hope I have clarified the problem for you.

It is a question of access to the account, unfortunately it does not go to the correct account because the access email is the same.

Answer 3

Hello Gianni Nerini,

Good day! Thank you for posting to Microsoft Community.

Before moving forward, could you allow me to gather information below to narrow down your specific scenario?

• Could you please provide a short screen recording of the setup process? This will help me understand precisely what you are experiencing. You can find instructions on how to record your screen in PowerPoint can be found here: Record your screen in PowerPoint - Microsoft Support.
• Could you confirm which link you are using to sign in to Outlook on the Web (OWA)? Is it: https://outlook.office365.com or https://outlook.live.com

Providing this information will help us to gain a better understanding of the issue.

If you share the information requested above, it will help us for future consultation.

Please note that my initial response may not resolve your current situation immediately. However, with your help and more detailed information, we can work together to find a particular direction of your current situation.

Note: Due to forum policy and to protect sensitive information, please share with me above some requested screenshot information in "View Private messages".

Here are the steps to open "View private messages":

To view private messaging options> Sign in to Microsoft Community, use the email account where you posted this thread information to Microsoft Community, > click your profile picture in the top right, > select the My Profile option.

I will look forward to your next update on this in a private message. I will provide you further guidance accordingly.

Sincerely

Feroz Mahmud | Microsoft Community Moderator