Help needed activating Office 2021 for Mac

Question

I have bought Office 2021 Home and Business for Mac, I signed into my Microsoft account and added the product key, then dowloaded the apps which took forever but is now completed , I then tried to activate the Apps but iwas asked to buy 365 or sign in , I click sign in but nothing happens , I just get a blank window , I need help urgently

Answer 1

Dear Brian Rose2，

Thank you for sharing your operation and account details with us. We see that you said that you cannot open your program now. You tried to re-download and install the program but it takes a long time.

Need to confirm with you:

What is your Mac system version? You can view the system version and program information through "About Mac".

Have you tried the operation we suggested before to help you optimize the network information of your Mac connecting to Microsoft servers?

Did your operation work?

Since you said that the download network is slow and the display is blank, we are also worried that your system version is not the latest, which causes errors during installation and activation.

You can try to download a previous version of Office and re-login to your account to activate it to see if it works.

Update history for Office for Mac - Office release notes | Microsoft Learn

At the same time, you use a personal network to connect. The blank page is mostly related to unstable network connection. You can also try to change another network and reconnect to confirm whether it works.

Best regards

Zenobia.Z | Microsoft Community Support Specialist

Answer 2

Hi, Thanks for your reply,

Answers

I am using a personal network

I have now used the License removal tool as I did have a version of Office 2016 which I had uninstalled before loading the new version .

The correct version is visible in my account and this is where I downloaded it from

I have now used the License removal tool but this seems to have completely stopped the apps from opening , I now get a blank window, wheres The app previously opened but I could not edit or save documents . I am now going to uninstall the apps again and reload them from my MS account. Unfortunately my Broadband is very slow so this is likely to take several hours

Answer 3

Dear Brian Rose2，

Welcome to Microsoft Community.

We understand that you want to activate your Office 2021 on Mac.

According to your description, you have already redeemed the key under your account, but after downloading the app, you cannot log in to your account to activate the product.

Need to confirm with you:

What network are you connected to when you log in to the program? Your personal home network or other network?

There are many reasons for the blank window. We are worried that there is an error in your system connecting to the network, which leads to the inability to log in successfully. In order to help you activate Office on Mac, you can help us try:

1. Make sure there is Office product information under the account:

You can log in to the Microsoft dashboard: Microsoft account | Sign In or Create Your Account Today – Microsoft

Click "Services and Subscriptions" to see if there is product information under the account.

2. Reinstall and activate Office:

To ensure that the Mac system can help you detect the license information of Office for activation, you can first try to run the license removal tool to help detect.

How to remove Office license files on a Mac - Microsoft Support

At the same time, in order to check your network connection, you can try:

1. Change the network: If it is convenient, you can also try to change the mobile phone hotspot and try again. If there are other networks, you can try to change the network several times.

Change DNS: On a MAC computer, you can change the DNS to confirm the network, but after you confirm the change, whether you can log in normally or not, you need to change the corresponding information again: Desktop-System Preferences-Network-Select the network currently used-Advanced-DNS-The "+" sign in the lower left corner of the DNS server-Only one DNS can be added (add 8.8.8.8)-After adding, click "OK" in the lower right corner

You can try the operation. If there is an update, you can reply to us, and we will help you check it further.

Best regards

Zenobia.Z | Microsoft Community Support Specialist