A group of Microsoft Products and technologies used for sharing and managing content, knowledge, and applications.
Dear Marwa Taymouri,
Good day! Thank you for posting to Microsoft Community. We are happy to help you.
We are sorry to hear that you’re having trouble with One Drive. I deeply understand the inconvenience caused and apologize for it.
We appreciate your understanding that sometimes the initial response may not resolve the problem immediately. However, we can work together to narrow down and resolve the situation. So, for further troubleshooting, could you please provide the information below:
- Could you please let me know if you have tried accessing the folder in a different browser, in private or incognito mode?
- Could you please let me know if you have tried accessing the folder using a different device with a different network provider, such as your mobile phone?
- May I know if you have tried asking the sharer to re-share the folder?
Once again, I apologize for the inconvenience this has caused. We appreciate your patience and understanding and thank you for your time and cooperation.
Sincerely,
Ralph Chawatama | Microsoft Community Moderator