MS Office installation

Question

Hi,

I recently bought a new laptop and installed the Office project on the new PC.

But whenever I open an office product, I receive the message that it is already installed on another PC, which is correct.

But the problem is that I installed it first on my old Laptop which I cannot use anymore. So my question now is :

How can I get the product uninstalled from my old laptop so the new installation on the new laptop will be the only one registered

Thank you

Answer 1

Hi Eliac,

Thank for your note and apology for the delay in my response.

Meanwhile I have contacted the MS helpdesk team but it did not help me out really.

Apparently, you cannot deactivate the early installation and reinstall on the new/other laptop despite that fact that I have purchased the MS Office package less than one year. It seems that code is not meant to be used by consumer bat rather professional ITes.

Again thank you for your support

With the best of regards

David Isakhani

Answer 2

Hi David Isakhani. I haven't received your reply yet and would like to know if Ryan's response was helpful to you. Please feel free to share any updates on this issue in your reply! Looking forward to hearing from you!

Best Regards  Eliac | Microsoft Community Support Specialist

Answer 3

Hello, David Isakhani

Welcome to the Microsoft community!

I have realized that you want to install Office in your new PC. 

Typically, permanent products from the Office family, can only be installed on one device, and when the original device is unavailable, the license needs to be transferred. 

Taking into account the reinstallation and damage of the device, it is actually not necessary to completely uninstall the product from the old device when installing Office on the new device or activating it. 

You can find your Office product on the new device by logging into  https://account.microsoft.com/services or install your Office.

For more information, you can refer to these websites:

Transfer your Office license to another device or another person - Microsoft Support

Activate Office after reinstalling or installing on a different device - Microsoft Support

Transferring the license requires contacting Microsoft support, who can verify your account information and operate it for you in the background

You download and install your Office through this website and then sign in normally, if an error message appears that the activation has reached its limit, this is normal and you will need to contact Microsoft support for assistance in transferring the license.

Contact Microsoft Support.

1. Visit this website: Contact - Microsoft Support
2. Type in your problems in the search box there. For instance, subscription/Tax invoices/refund, etc.
3. Now click Get help, and Select Contact Support below.
4. Go to the Products and services tab, and choose either Microsoft 365 and Office category or Other Products
5. On the Category tab, choose Manage My Subscription or other alternatives.
6. Go to Confirm.
7. You can now choose the option of Chat with a support agent on your web browser.

Please Note: The Chat support team only works at certain times, so if the last window says you are not available, try to open it again the next day. If you prefer phone support, you can leave a phone number. That way, they can call you and help you.

Feel free to post back if you need further assistance. 

Thank you for your understanding and patience and I look forward to hearing from you.

Ryan - MSFT | Microsoft Community Support Specialist

Answer 4

Hi David, if you are unable to uninstall Office on your old laptop you need to contact Microsoft Support to 'deactivate/delink' Office on your old laptop, so that it can be activated on the new laptop.