How to remove my Payment Method

Question

Hi, I'd like to remove my Payment Method. it's linked to my M365 subscription but I have turned off recurring billing.

Answer 1

Dear HenHS

Thanks for raising your concerns in Microsoft Community.

We understand that you want to remove the payment method in your account.

After you cancel the automatic renewal, you can remove it in the [Account Homepage]. You can refer to the following steps:

• Visit the [Account Management Homepage], click the [Payment Options] option, and the payment methods under your account will be displayed. Click [Remove Account].
• On the right side of the interface, you will be asked whether you want to remove. After clicking [remove], you will be prompted [removed].

• The payment method under the account will be removed.

If you cannot remove it after the operation, can you take a screenshot of the prompt message and share it with us through the reply? So that we can better understand the specific situation of the problem.

Since payment methods involve accounts and funds, we are sorry that we cannot directly assist you in the process. However, Microsoft has a real-time Chat team that can handle issues related to accounts and funds. Therefore, if you cannot remove the payment method yourself, we recommend that you contact the Chat team to assist you in removing the payment method.

You need to log in to an active personal Microsoft account on the access platform. Here are some steps that you can follow: 

Contact Microsoft Support.

1. Visit this website: Contact - Microsoft Support
2. Type Contact in the search box there.
3. Now click Get help, and Select Contact Support below.
4. Go to the Products and services tab, and choose either Microsoft 365 and Office category or Other Products
5. On the Category tab, choose Billing and Account Profile Questions or other alternatives.
6. Go to Confirm.
7. You can now choose the option of Chat with a support agent on your web browser.

Please Note: The Chat support team only works at certain times, so if the last window says you are not available, try to open it again the next day. If you prefer phone support, you can leave a phone number. That way, they can call you and help you.

You can refer to the above information first, I hope it will be helpful to you. We also look forward to your reply and will continue to provide you with assistance. If there is anything unclear, you can reply at any time.

Your understanding and patience will be greatly appreciated.

Best Regards,

Tracy - MSFT | Microsoft Community Support Specialist

Answer 2

Ah, yes. Turned out I didnt really remove my auto renewal as I chose "Keep my benefit" on the Turn Off subscription page.

I've currently removed it by choosing "Remove my Subscription" and now able to remove my Payment Option.

Thank you for the advise!

Answer 3

Dear HenHS

I'm glad your issue has been resolved, that's great news.

To help other customers who may be facing the same issue, please click‘Yes’ underneath the post that had the solution for you. This highlights the information for other customers. Thanks for your cooperation. 

Thank you for your trust in Microsoft. If you encounter other problems later, you are always welcome to ask questions in the Microsoft community, and technical staff like me will be there to assist you.

I sincerely wish you a nice day and all the best!

Best Regards,

Tracy - MSFT | Microsoft Community Support Specialist