Cannot activate

Question

I have purchased 365 however I am not being given the option of accessing and saving word, I need document not online version. It is saying I need a code to activate but the code isn't being sent to my email. I have rebooted. I have click to resend the code without success

Answer 1

Thanks - it has been verified

I have downloaded to install again without success

It does not give me the option to file save as - at the top it states unlicensed - MS have confirmed I have subscribed

If your subscription is listed as active in your online account at https://account.microsoft.com/services, you should definitely be able to activate your local version of Office. Sometimes, starting an Office app and then signing out and signing back in will help, especially after a subscription has renewed.

Answer 2

Thanks - it has been verified

I have downloaded to install again without success

It does not give me the option to file save as - at the top it states unlicensed - MS have confirmed I have subscribed

Answer 3

Sometimes, when you are prompted to make use of a code, you also have to specify which e-mail account should be used. You are presented with an "incomplete" e-mail address and the first step is to enter the correct e-mail address to which the confirmation code should be sent. This is very easy to miss, and the result is of course that no code is sent.

Answer 4

Hi - I purchased via MS themselves and have received confirmation that I have subscribed to 365 'family'

Every time I try to access Word and save as a document it takes me to a screen to say I a code has been sent to email. However, it hasn't. I also tried through my mobile and that has not worked.

Answer 5

Which specific product did you purchase? Did you purchase via Microsoft or from a third-party seller?

General information on installing and activating Office on a PC or Mac can be found in the article at https://support.microsoft.com/en-us/office/download-install-or-reinstall-microsoft-365-office-2024-or-office-2021-on-a-pc-or-mac-4414eaaf-0478-48be-9c42-23adc4716658.

Mobile versions are discussed at https://support.microsoft.com/en-us/office/install-and-set-up-office-on-an-android-cafe9d6f-8b0c-4b03-b20a-12438a82a22d (Android) and https://support.microsoft.com/en-us/office/set-up-the-office-app-and-outlook-on-ios-devices-0402b37e-49c4-4419-a030-f34c2013041f (iOS).