Need LIVE AGENT please

Question

Time sensitive- I can no longer access ANY of my documents in microsoft.

I had my own account which I can no longer access. I was in grad school and the school put their student microsoft software on my laptop (mac). Upon graduation, my access to the student account was removed, yet I can no longer access my prior account. I ended up purchasing a microsoft 365 lifetime access account from groupon. I can now suddenly not access ANY of my files there as well.

Contacting customer support has been futile- I have been unable to reach a hum in spite of dozens of attempts.

Contacting my former University and the vendor for the 365 access has been futile as well.

I have already purchased microsoft software a number of times, I would like to regain access to my documents.

I need to present my doctoral work tomorrow, and cannot access any slide decks or documents whatsoever.

thanks,

Amanda

Answer 1

Hello, dakotamermaid.

Thank you for visiting the Microsoft Community.

I understand that you seem to have purchased a Microsoft 365 lifetime access account from Groupon but now suddenly can't access any of the files there. Your current problem seems to be related to Groupon and requires professional technical support from the Groupon team. We recommend that you consider asking questions and consulting：

www.groupon.com(English only)

Disclaimer: Microsoft does not provide any implied or other forms of guarantees and/or warranties, and is not responsible for any information or technology-related support you obtain from third-party linked websites.

I hope the above information can help you.

Hannah.Z- MSFT | Microsoft Community Support Specialist