One drive issue

Question

we are face sync issue with one drive while syncing the folder is stop automatically

Answer 1

Dear Default 4592

Thank you for your reply.

I noticed that your computer in the picture is connected to an Internet cable. Is this a desktop computer?

And the account you logged in to, is it a personal account or a corporate account?

Since there are many files that need to be synchronized and the operation of creating a new local account is invalid, we speculate that this is related to the network of your device.

Regarding the situation where the synchronization process is stuck, there is an official document that you can use as a reference, or you can click this link to test the network situation.

OneDrive stuck on Processing changes - Microsoft Support

You can also try resetting the network on your computer, or connect to another network and check the synchronization status again.

I look forward to your reply.

Best Regards,

Tracy - MSFT | Microsoft Community Support Specialist

Answer 2

Change user but still same issue face
It works on restarting OneDrive or PC but after some time it stops processing.

[PII is masked by Naren... MSFT Support]

Answer 3

Dear Default 4592

Thanks for your reply.

This is indeed strange, it is stuck in the process.

Since the investigation of the OneDrive application is ineffective, we need to investigate the influence of third parties.

Create a new local account:

• This operation is to use a new account configuration file. If the account configuration file is damaged, it will cause some problems in system use. You can follow the official Microsoft documentation to operate.
• Manage user accounts in Windows - Microsoft Support

Then switch to the new account and check the synchronization status of OneDrive.

I hope the above information is helpful. If you need further assistance, please feel free to reply.

Best Regards,

Tracy - MSFT | Microsoft Community Support Specialist

Answer 4

• No error appears when file sync is stopped
• problem with all folders
• These are all created folders
• I have also uninstalled and reinstalled OneDrive to fix the issue but still the same. [PII is masked by Naren... MSFT Support]

Answer 5

Dear Default 4592

Thanks for raising your concerns in Microsoft Community.

We understand that you are experiencing a OneDrive sync problem. To better help you, we need to confirm some information with you.

• When OneDrive stops syncing, does an error message appear? If so, can you take a screenshot and share it with us in a reply?
• Does this problem occur for all folders or just for individual folders?
• What type of folder is the problem? Is it a folder you created yourself or a folder generated by some software?

We can test OneDrive's sync function first. You can first cancel OneDrive's sync for personal folders (desktop, documents, photos, etc.), create a new folder in the OneDrive sync folder, and see if it can be synchronized successfully. This is to confirm whether the problem is only related to the backup folder, or whether all synchronization will be affected.

If it is confirmed that the folder cannot be synchronized successfully regardless of the synchronization method, we recommend that you reset OneDrive to repair the synchronization function, and when logging into the account, set the OneDrive sync folder to a new path, and then check the synchronization status.

Reset OneDrive - Microsoft Support

You can refer to the above information first, I hope it will be helpful to you. We also look forward to your reply and will continue to provide you with assistance. If there is anything unclear, you can reply at any time.

Your understanding and patience will be greatly appreciated.

Best Regards,

Tracy - MSFT | Microsoft Community Support Specialist