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New paiment method not working

Anonymous
2024-11-27T08:47:26+00:00

Dear Microsoft Team,

I recently got an email that the yearly paiment for my MS 365 family account did not work. Indeed, the card wasn't up to date. So I changed the paiement method and updated my Maestro Card. Twice. But it still does not work and I do not understand why. Can you check please what the problem is?

I am able to pay on a lot of other platforms, so I assume there is a problem with my Microsoft Account.

Thank you for your help.

Sarah Neumann

Microsoft 365 and Office | Subscription, account, billing | For home | Windows

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  1. Anonymous
    2024-11-28T02:20:57+00:00

    Hello, NEUMANN Sarah.

    Welcome to the Microsoft community.

    I understand that it seems that you have updated your payment method, but you cannot make a successful payment. This problem should be solved very quickly. Please don't worry, I will do everything in my power to help you.

    >First, you need to register to visit the Microsoft accounthttps://account.microsoft.com/account/Account?mkt=de-deand get more details:

    • Under Payment options, make sure that the credit card or payment method you used to pay for your subscription is valid or updated.
    • Under Order History, look for charges, where you can see your payment details.

     

    >Then you need to follow the steps below to check the payment details and manually update the payment method for you:

    You'll need to follow the steps below to contact support (I've taken screenshots of the key steps to make sure you're doing it right). You can choose to chat with support online in person or wait for a support specialist to call you back to solve your payment-related issues. They have the right to assist you directly in updating your payment method and completing your purchase by verifying your account and credit card, as well as other useful information you provide

    One thing that needs to be explained is that as a forum agent, I am not authorized to help you verify the payment or account directly, so as not to share your private information with the forum, which is a platform for public sharing and communication. This information is given to chat support in a separate window:

    Contact Microsoft Support:

    1. Visit this website:  Contact - Microsoft Support
    2. Type your problems in the search box there. ( For example, Contact support.)
    3. Now click on Get Help and select Contact Support below. Image
    4. Go to the Products & Services tab and choose the Microsoft 365 and Office category
    5. On the Category tab, choose Manage My Subscription.
    6. Go to Confirm.
    7. Choose to chat with a support representative or request a call back. 
        [![Image](https://learn-attachment.microsoft.com/api/attachments/890741f4-f108-4263-ad7c-8a91b1f7f946?platform=QnA

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