Copilot

Question

I am using copilot but when i attempt to upload a file i keep getting a message saying "file size exceeds maximum limit" even though the file is extremely small, is there a fix to this?

Answer 1

Dear soy2197192,

Thank you for your reply.

I would like to follow up with you further to find out what your file format is?

If it is convenient, could you share the file with us in a private message? We will test uploading the file and do further troubleshooting.

You are welcome to contact us anytime if there is any progress.

Wish you all the best.

Best regards

Isabella-MSFT | Microsoft Community Support Specialist

Answer 2

Thank you for your reply. I am using copilot on the website. I deleted my copilot history in my settings and it made no change as it still gives me the same error of "File Size Exceeds Maximum Limit" even though the file is only around 2 MB

Answer 3

Dear soy2197192,

Welcome to the Microsoft Community.

I understand that when you upload a file using Copilot you are prompted that the file has exceeded the limit, I understand your frustration and will do my best to help you troubleshoot.

In order to help you better, I'd like to know a little more about it:

• Are you using Copilot on the web or in Office? Like in the picture below or in Office?

 

According to your description, I found an official article about uploading files to Copilot, you can check if there is any restriction you don't meet: Upload files as a knowledge source - Microsoft Copilot Studio | Microsoft Learn

 

If you are using it in the web version, you can try to clear your browser cache or try to upload files in privacy mode.

• Clear your browser cache: View and delete browser history in Microsoft Edge - Microsoft Support
• Privacy Mode: If you are using Edge browser, click the three dots in the upper right corner to turn on Privacy Mode.

Sincerely hope you can understand that some troubleshooting needs to be done as the initial information may not give us a clear idea of the direction of the problem. You are welcome to contact us at any time if there is any progress.

Thank you for your understanding and patience.

Best regards

Isabella-MSFT | Microsoft Community Support Specialist