Microsoft Family problem

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Microsoft Family problem

Anonymous

Hello, I have the following problem with my daughter's account. I know how she is in a family with me (her father) who (with the same email address) is also in another family with my son. I am unable to remove the daughter from family 1 and move her to the other family

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Answer 1

Hello,Bogdan Pitigoi

Welcome to the Microsoft community!

I understand you can't transfer your daughter's account to another family group.

And then I want to make sure that your personal account is an adult account?

This may have something to do with the account's personal information, as well as the number of administrators in the current organization

For official instructions on exiting a family group and removing someone from a family group you can confirm this.

If you still can't remove them after following the steps, it may be related to the settings of your account's personal information.

Leave family group or remove members - Microsoft Support

Due to your privacy and security and in order to comply with the community rules, Microsoft community members are not able to provide you with remote support and no access to view your account from the backend, you can contact Microsoft support to check your account condition.

Contact Microsoft Support.

Visit this website: Contact - Microsoft Support
Type in your problems in the search box there. For instance, subscription/Tax invoices/refund, etc.
Now click Get help, and Select Contact Support below.
Go to the Products and services tab, and choose either Microsoft 365 and Office category or Other Products
On the Category tab, choose Manage My Subscription or other alternatives.
Go to Confirm.
You can now choose the option of Chat with a support agent on your web browser.

Please Note: The Chat support team only works at certain times, so if the last window says you are not available, try to open it again the next day. If you prefer phone support, you can leave a phone number. That way, they can call you and help you.

Feel free to post back if you need further assistance.

Thank you for your understanding and patience and I look forward to hearing from you.

Ryan - MSFT | Microsoft Community Support Specialist

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Microsoft Family problem

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