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CANNOT ACCESS MY SUBSCRIPTION!

Anonymous
2024-08-08T19:41:34+00:00

I signed up for Office 365 Business. I got the welcome email, and I cannot sign into the account to download the apps. An error message comes up when I try to sign in that I cannot sign in with a personal account, that I need a business or school account. I only used the one email when I created the account.

I got the welcome email and now cannot access my subscription. have called numberous times to get help and I cannot talk to a real live person. I am very frustrated!

Microsoft 365 and Office | Subscription, account, billing | For business | Other

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  1. Anonymous
    2024-08-09T04:09:42+00:00

    Hello todd vandenbrink

    Hope this finds you well.

    I am writing to sincerely apologize for the inconvenience you have experienced, unable to ACCESS your SUBSCRIPTION!

    We understand how frustrating this situation must be for you, could you please provide your order id or domain in private message so that we can check from our side.

    Here are the steps to open private messages:

    To view private messaging options> click your profile pictureat the top on the right > select the My Profile option. Click View private message. (I have sent a message to you to open the entry of your private message.)

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    We look forward to your response. This requested information will help us to narrow down the scenario and find the right troubleshooting. We will keep assist you based on the information you will provide. I sincerely appreciate your patience and cooperation.

    Thank you very much for your precious time. Stay safe and healthy.

    Sincerely,

    Shajia Afrin | Community Moderator

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