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Hero Webpart not editable

Anonymous
2024-10-08T14:47:50+00:00

Hi. I am trying to edit a hero webpart and there is no ability to add images, text or change the buttons. I have previously been able to do this on another site, and even on that site, when I try to add one below I am not able to edit. This is causing me a problem as I am not able to make the site look the same as its sister site.

I have tried to use different browsers, a mac and a PC, different networks and private browsers and I can not edit the hero web part at all.

Any support would be greatly appreciated.

Microsoft 365 and Office | SharePoint | For business | Windows

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  1. Anonymous
    2024-10-08T17:50:35+00:00

    Hi OWNITacademy,

    Thanks for posting in the community. We are happy to help you.

    Per your description, I would like to gather more information to troubleshoot the situation.

    In general, you should be able to click the "Edit details" button (select the area first) to edit an existing link or click the "Select link" button to select a resource. Regarding "Hero Webpart not editable", do you mean that you don't see the two buttons?

    Image

    If not, please point it out and provide more details.

    If so, it may be caused by your permission or there may be a problem with the site. To troubleshoot it, I suggest you try the following steps and share the results with us. The information can help us to better understand the situation.

    a. I suggest you create a new page on this site, then try to insert a Hero web part and check the results. If it works well on the newly created page, I suggest you edit the original page, remove the existing Hero web part, republish the page, edit the page again, insert a new Hero web part, and check the results.

    Also, based on my search, here is a thread where members mentioned a similar situation. I recommend you insert a One-column section, then insert a new Hero web part in the One-column section. See if it works well.

    b. Please ask the site owner to edit the Hero web part and check the results. If you are the site owner, please ask another site owner to test.

    We look forward to your response. Thanks for your cooperation.

    Sincerely,

    George | Microsoft Community Moderator

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