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Cannot insert text into video in Clipchamp

Anonymous
2024-11-10T17:26:48+00:00

When adding text to a video in Clipchamp, the text is not visible when viewing the video (see attached screenshot). When exporting a video in mp4 format, the text is also not visible. The text is visible only when editing the text. Previously, the added text was visible in the edited saved video.

Microsoft 365 and Office | Clipchamp | For home

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  1. Anonymous
    2024-12-03T06:45:58+00:00

    Hello Max Rybchenko, welcome to the Microsoft Community. 

    I understand that you are experiencing issues with inserted text not displaying in Clipchamp. I completely understand your frustration.

    Since Clipchamp is an online application, even if you are using the Clipchamp client, it is still web-based. Therefore, there are usually not many troubleshooting options available for such issues. However, you can try uninstalling and reinstalling the application, or using Clipchamp in a browser to see if you encounter the same problem. Additionally, the following suggestions can help optimize your network, thereby improving the use of web applications:

    First of all, you can try switching networks, such as mobile hotspot, in addition, there are some options that may be able to solve this problem:

    Reset your proxy settings.

    • Tap Windows + R, type inetcpl.cpl.
    • Open Internet Options, click Connections, tap LAN Settings, check if the Proxy column is checked
    • If so, uncheck it and select OK, restart your computer after applying to see if the issue is resolved.

    Reset network settings.

    • Tap Windows + R, type inetcpl.cpl.
    • Open Internet Options, click Advanced and check "Use SSL 3.0", "Use TLS 1.0", "Use TLS 1.1", "Use TLS 1.2"
    • Apply it and restart your computer to see if the issue is resolved.

    Try changing your DNS.

    • Press Windows + R and type ncpa.cpl.
    • Click on the name of the network you are now connected to open the Network Status window, click Properties.
    • And then in the Network Properties window, double-click Internet Protocol Version 4 (TCP/IPv4).
    • Manually set the DNS servers to "4.2.2.1" and "4.2.2.2" and restart your computer to see if the problem can be resolved.

    If these steps still do not work, you should report this issue to the Clipchamp team. On the web version of Clipchamp, click the question mark in the bottom right corner and select support chat to submit this issue. Best RegardsEliac | Microsoft Community Support Specialist

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