Can't Install Apps

Question

Good morning,

I was trying to install Visio on someone's computer (Windows) and the site is not working. This is the URL (https://portal.office.com/account/?ref=Harmony) and what I am getting:

Is anyone else experiencing this issue? Everyone else in my org is facing this. Thanks!

Answer 1

Hi Bridgette Feliz,

I appreciate your kind words.

Yes, this was a temporarily server-side issue.

Meanwhile, if you find my support and explanation helpful, you can also use the feedback tool below our reply to submit your feedback for us (pictured below.

If there is any issue related with the Office applications in the future, please feel free to post back in this community.

We will be here for help.

Have a great day and stay safe 😊

Sincerely

Waqas Muhammad

Answer 2

Hey, it was an MS bug and it was fixed the same day. Thank you for your help, Waqas!!!

Answer 3

Hi Bridgette Feliz,

Thanks for your valuable feedback and sharing updates with us and I really appreciate your effort and your precious time doing. 

And I appreciate your kind words.

You are always welcome! and it my pleasure to help you from my side.

Yes, I'm afraid this issue could be a temporarily server-side issue, and we hope it will fix soon from Microsoft side.

Have a great day and stay safe 😊

Sincerely

Waqas Muhammad

Answer 4

Good day, Waqas

Thank you for your speedy reply!

Everyone one in my IT department is experiencing the above. I agree that it could be a bug on the MS server side. I tried the link you provided and the issue is replicated. Hopefully it'll be resolved soon. Thanks!

Answer 5

Dear respected Bridgette Feliz,

Good day! Thank you for posting to Microsoft Community. We are happy to help you.

I’m sorry you’re having a problem but based on your description we can work together to resolve it.

For the situation you encountered, we deeply understand the inconvenience caused and apologize for it.

As per your description, this is maybe glitch/temporary problem from Microsoft server side, and I believe it will be fix soon.

However, if Visio plan is added in your Office 365 business account, you may click on this link: https://portal.office.com/account#installs 

and see if the Visio is listed there, if yes, then just click on Install Visio, button.

Meanwhile, could you please confirm does another user in your organization also meet the same behaviour? it will help for us to narrow down your issue.

Please understand that our initial reply may not always immediately resolve the issue. However, with your help and more detailed information, we can work together to find a solution.

I'm sorry and I apologize for that.

Appreciate your patience and understanding and thank you for your time and cooperation.

Sincerely,

Waqas Muhammad