Account PRoblem

Question

Hello im ryan. i have microsoft account and im trying to login it however it needs more infos so i need code , but the number i used in this account is an old number an im unable to change since i cant sign in so ii need help asap!

Answer 1

Dear RYAN ARFIAN BIN ANDY

Good day! Thank you for posting in the Microsoft Community. We'll be happy to help!

First of all, we regret for the inconvenience caused to your work. Based on your description, I have a general understanding of your question, please kindly refer to following information:

In addition, given that you can't login your account because of losing verification code, if you are using buisness account within business subscription then due to the lack of relevant permissions and tools on our forum, so in order to help you better and not waste any more time, it is advisable to contact our 365 support team directly by phone and they will help you further. For more information, please kindly check Find Microsoft 365 for business support phone numbers by country or region - Microsoft 365 admin | Microsoft Learn

During the phone call, please answer some questions, to reach the support, better use some keywords like your verification code problem regarding your account within business subscription.

Here are some other phone numbers for support around the world: Global customer service phone numbers - Microsoft Support

After you get support and then about how to change phone number for your Microsoft account to get verification code, please kindly refer to this official document **** Change the email address or phone number for your Microsoft account - Microsoft Support

In addition, if you are using admin account, please also kindly refer to this official document Update your admin phone number and email address - Microsoft 365 admin | Microsoft Learn

Thank you in advance for your understanding. Your patience and cooperation will be greatly appreciated. I hope for all the best!

Sincerely

Kerry Chen | Community Moderator