Can't access files

Question

I have files in the cloud that I can't access. I am told that I need to run One Drive Personal, yet that is where my files are. I believe it is already installed. I've tried looking at what accounts I have associated to my email, yet I can't get an access code emailed to me to try the steps. Same for when trying to see how to install One Drive Personal. I basically can't get any work done because I can't open my files I've already uploaded.

Answer 1

Ok, my email window is still open so never mind my last email. Not sure if reset worked. I typed the wsrest.exe in my windows bar after hitting the windows icon and R buttons at the same time. I tried to open my files again that have the cloud icon and it keeps telling me I need to run One Drive personal.

Answer 2

I did the reset and now I can't get into my email

Answer 3

At one point I was receiving an ajax error 502

Answer 4

Hello Linda,

Welcome to the Microsoft Community.

We understand that you are facing with issues with accessing your OneDrive files. We want to know if you can sign in your account in account.microsoft.com. From your description, it seems you cannot receive an email sent to your account, is that your case?

To help us determine your problem more accurately, if you see any error message, or error code when opening a file in OneDrive, please share it with us. We will provide you with further assistance based on your feedback.

Reset OneDrivecan be the first option we think of when dealing with OneDrive issues. You can click on this link, follow the steps to have a try.

Best Regards,

William.Y | Microsoft Community Support Specialist