MFA on AVD: problem linked to authentication method

Question

Hello, We are experiencing a connection problem to our AVD (Azure Virtual Desktop), due to the fact that we have applied an MFA to our users via conditional access.We have made exclusions to the following applications:

• Microsoft Remote Desktop
• Windows Cloud Login
• Windows Virtual Desktop

 But when we try to connect, we get an error message indicating a problem with the authentication method 

 We've created a second conditional access that fully authorizes access to the above applications 

But it still doesn't work. Can you help us to solve this problem?  Thank you

Answer 1

Dear admaz_sergek,

Good day! Thank you for posting to Microsoft Community.

I do understand your query here but, as your query is related to Authentication methods in Microsoft Entra ID (formerly Azure Active Directory) and since Microsoft has specific support channel resource for certain different support scope and attributes, we are belong to Microsoft Forum Community mainly focused on Microsoft 365 Exchange online only. Therefore, we provide some limited knowledge about some aspects of Microsoft Authentication methods related scenarios. For your query, we have a dedicated team with special expertise in Microsoft Entra ID related queries, so would you mind to connect and place your query on our dedicated Microsoft Entra ID - Microsoft Q&A? We believe they will give you accurate and efficient solution for your concern.

Thank you for your precious time and kind understanding. For other concerns, please do not hesitate to add your post in the Microsoft Community Team.  

Stay safe and healthy. Have a nice day!

Sincerely,

Libeamlak | Microsoft Community Moderator