Subscription errors

Question

Subscription errors

Anonymous

hello.

I have a subscription error issue.

An error occurred while processing your request.

Reference #97.467f1ab***************

https://errors.edgesuite.net/97.467f1ab\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Answer 1

Hi 은영 이2

Thank you for posting in the Microsoft Community!

I understand that you are currently experiencing a subscription error.

Don't worry about your problem, I will try to help you as much as I can!

I'd like to check with you for more details so that I know what you're experiencing and can better help you:

What version of Office are you currently subscribing to?
Where did you purchase the product? Is it the official Microsoft website?

You can try the following methods to solve your problem，This usually solves similar problems

1. Try to re-subscribe by changing your network

2. Change the device to re-subscribe, Such as phone.

If it's easier for you, you can reply with a screenshot of your question, which will make it easier for me to understand how to help you.

Please feel free to let me know if you need any further help, thank you!

Best regards

Lele.X - MSFT | Microsoft Community Support Specialist

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Subscription errors

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