Recurrent charge

Question

I had a yearly recurrent charge taken out today. Is there a way to refund my payment and purchase the personal plan which is about $70, instead of $105? I am the only one using the plan.

Answer 1

Dear Christina Fields,

Welcome to the Microsoft Community.  Based on the information you have shared, I understand that you want to refund your current deductions and want to purchase an individual plan, I understand that you want to replace it and rest assured that I will help you.I understand this. Details can be found in this article - How to get a refund on a Microsoft subscription - Microsoft SupportUnfortunately, Community Support must now adhere to the following two privacy guidelines:1. privacy and security: it is not appropriate to openly share financial and subscription issues involving personal information on the forums.2. Access to account information: Community Support cannot directly view a user's subscription details or billing information. Therefore, we cannot process payments or make changes to your account. This information should be handled by the chat support staff in a separate window.If you can't get enough help through Microsoft's regular self-help methods (e.g. when it comes to account access), you can try to create a new Microsoft account to access the online chat service and provide the relevant account and identification, e.g. email address / bank card number information / full address details within the account, etc. Here are some steps you can follow:Contact Microsoft Support.1. Visit this website: Contact - Microsoft Support2. Enter your question in the search box there. For example, subscription/tax invoice/refund etc.3. Now click on Get Help and select Contact Support below.4. Go to the Products and Services tab and select the Microsoft 365 and Office category or Other Products.5. On the Category tab, select Manage Subscriptions or other alternative.6. Go to Confirmation.7. You can now select the option to chat with a support specialist on your web browser.

Tip: The chat support team has limited working hours, so if you see the last window indicating that you cannot be contacted, we recommend that you try again the next day. If you prefer phone support, you can leave your phone number. This way, they can reach out to you and help you with your problem.

We hope that your problem can be solved satisfactorily and thank you for your understanding and support.

With sincere regards. Isabella-MSFT | Microsoft Community Support Specialist