Linked account for Managed Play Store stopped working

Kjetil K 1 Reputation point
2021-09-02T12:42:35.147+00:00

I am trying to find out why my google admin account linked from MEM does not work anymore. This is a company account, and we only used it to link the managed play store to Microsoft intune for Android installations.
Suddenly, after almost two years this stopped working. Android enrollment fails, and i cannot sync between Play store and Intune anymore. If i try logging into google with the account it says the account does not exists (i also cannot create a new account using the same email, because then it says the account exists).

Since this google account has no paid products connected to it i cannot find out where to get in touch with google about the problem.

Has anyone experienced something similar, or know where i can contact google?

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2 answers

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  1. Rahul Jindal [MVP] 9,551 Reputation points MVP
    2021-09-02T21:40:35.403+00:00

    Never seen that before. The account may be locked out or something. You can try creating a new account using a different enterprise email id and re-configure your play store. Alternatively, you can open a ticket with MS and see if they can do something from the backend.

    1 person found this answer helpful.

  2. Lu Dai-MSFT 28,366 Reputation points
    2021-09-03T02:33:53.44+00:00

    @Kjetil K Thanks for posting in our Q&A.

    It seems a strange situation. Please check if the managed google play status show active in intune portal. If it shows active, as RahulJindal said, it is suggested to open an online support ticket to find if there is any method. Here is the support link:
    https://learn.microsoft.com/en-us/mem/get-support

    However, from your description, I know we couldn't login the account. From the point view of account, it is more related to Google. I have done a lot of research, it seems there is no direct support phone number. Maybe we can try to use the following method to contact google.
    https://support.google.com/googleplay/gethelp

    Thanks for understanding.


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    1 person found this answer helpful.