Something went wrong. [7q6ca]

Anonymous
2024-09-19T04:19:07+00:00

when i try to log in to any microsoft product on my pc i get this.

Correlation Id: e570e123-9fba-490d-ab83-477e83ed37a1 Timestamp: 2024-09-19T04:17:42.000Z DPTI: ecda807399621841594d7a09e7310fd49eb348938e6ca0fcc051251a92eb070d Error Tag: 7q6ca Error Code: 2147483661

i then have to use task manager to close it since it just keeps popping back up.

Microsoft 365 and Office | Install, redeem, activate | For home | Other

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  1. Anonymous
    2024-10-01T20:58:01+00:00

    hi eddy, i tried all 5(idk how to do 6th) and the only one that worked was using my cellular data as a hotspot. My error code is here.

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  2. Anonymous
    2024-11-27T15:37:37+00:00

    I have had this issue as well and have done everything from uninstalling microsoft office, going into my oneauth files and identify files in app data and deleting them, updating Microsoft office, updating windows, restarting the computer, and to trying to call Microsoft. None has seemed to be working either. Yes I am able to access my information from the web but not any software on the computer. I at least now have the ability to login to OneDrive.

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  3. Anonymous
    2024-10-17T14:10:01+00:00

    This did not fix the issue

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  4. Anonymous
    2024-09-19T20:38:04+00:00

    When i log in on web its perfectly fine, yes occurs when logging into office software

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  5. Anonymous
    2024-09-19T07:48:44+00:00

    Dear Spencer John,

    Welcome to the Microsoft Community.

    I understand that you encounter the following error message when opening any Microsoft product. I apologize for the unpleasant experience this has caused you.

    Since you've chosen the Outlook section, I will need to ask you a few more questions to better seek a solution to your issue.

    Is the error occurring when you try to log in to activate your Office software?

    Are you able to log into your account normally on the Outlook web version?

    I look forward to your answer. Please note that the information requested above is necessary for further analysis and resolution of your situation.

    Thank you very much for your patience and cooperation.

    Thank you for taking the time. Have a nice day.

    Best regards

    Yolanda - MSFT | Microsoft Community Support Specialist

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