News Post Template Title error

Question

I have a Template saved on the site for a news post. The title of the template auto populated but when you select Post and Send I get the following error. This error also occurs when the auto populated title is changed. to something different. The same error is displayed. If I Create a Post from the template then save after deleting the auto populated title then edit and add a title it works to Post and Send. Is this a known glitch and is it currently being worked on?

Image is not uploading but the error states 'Page title cannot be blank'

Answer 1

Dear Lauren L. Cammack,

Good day! hope you are doing well.

After analyzing the results, we obtained and conducting further investigations, we have concluded that this issue requires more resources and expertise than our forum team currently possesses. Therefore, I recommend that you create a support ticket with Microsoft Support directly by following steps from this link: Get support - Microsoft 365 admin | Microsoft Learn

If you are not an admin, you can contact your admin to contact Microsoft support. You can look for the way to find your admin through this link: How do I find my Microsoft 365 admin? - Microsoft Support

Please accept my sincere apologies for not being able to resolve the problem and for redirecting you to the related development team. I regret any inconvenience this may cause. The fix to your concern can be identified through the background logs, and I suggest you raise a support ticket from the Office 365 admin center, where the related team will investigate the problem further by collecting the necessary background logs.

Once again, I apologize for the inconvenience this has caused. We appreciate your patience and understanding and thank you for your time and cooperation.

Sincerely,

Ralph Chawatama | Microsoft Community Moderator

Answer 2

No, I just tried this morning and it didn't work for me. It is pretty sporadic however he has always received that error while I have been able to post sometimes.

Answer 3

Hi Lauren L. Cammack,

Good day! I hope you are doing well.

So, are you saying the issue is now affecting only that one user?

Sincerely,

Ralph Chawatama | Microsoft Community Moderator

Answer 4

It has been working for me today but I had a gentleman test it and he received the same error yesterday and today. He did change the template title to what is seen below.

Answer 5

Dear Lauren L. Cammack,

Good day! Thank you for posting to Microsoft Community. We are happy to help you.

We are sorry to hear that you’re having trouble with your News Post Template Title. I deeply understand the inconvenience caused and apologize for it.

We appreciate your understanding that sometimes the initial response may not resolve the problem immediately. However, we can work together to narrow down and resolve the situation. So, for further troubleshooting, could you please provide the information below:

1. With my templates on my test tenant, I am unable to reproduce this. Could you please let me know if you are experiencing the same issue with other templates you have saved?
2. May I know when the issue started to occur?
3. Could you please provide a screenshot related to the issue/error? You can upload the screenshot using this feature:
   

Once again, I apologize for the inconvenience this has caused. We appreciate your patience and understanding and thank you for your time and cooperation.

Sincerely,

Ralph Chawatama | Microsoft Community Moderator