Problem with Microsoft 365 Subscription

Question

I've renewed my Microsoft 365 personal subscription annually since June 2022, but my account still shows that my subscription expired in 2022 and needs to be renewed. I'm trying to install Microsoft 365 on a replacement PC and can't get it to install properly.

Answer 1

I discovered that I had inadvertently renewed under a different email and thereby set up a 2nd Microsoft account. I need to let the 2nd account expire on or about June 22 and go back to the original Microsoft account to solve this issue. Thanks for your reply.

Answer 2

Curious question, seems like your problem occurred in 2022.

Your subscription expired in 2022.

You renewed in 2022, but somehow your renewal was not linked to the account (and hence it expired).

Your access to your software would have ended in 2022, since it expired. Access to the product would be limited after expiry.

Even had you renewed successfully, it would also have expired in 2023.

Best recourse is to start a new subscription, which would then expire in 2025.

Warm Regards

Answer 3

Hello Mark Heyde, Thanks for using Microsoft products and posting in the community. Regarding the situation you are experiencing where you have renewed Microsoft 365, but the prompt has expired in 2022;

First of all, please log in to Microsoft account | Sign In or Create Your Account Today – Microsoft, where you can click on Services & Subscriptions on the left side, where you will be able to see the status of your Microsoft 365 subscription under your account;

• If you do not have a Microsoft 365 subscription under your account, as this relates to account billing as well as personal privacy information, the forum is unable to discuss the information in order to protect your privacy, so please follow the steps below to contact our online support, who have permission to assist you in investigating this situation:
  1. Visit this website: https://support.microsoft.com/en-us/home/contact
  2. Type in your problems in the search box there. For instance, subscription/Tax invoices/refund, etc.
  3. Now click Get help, and Select Contact Support below.
  4. Go to the Products and services tab, and choose either Microsoft 365 and Office category or Other Products
  5. On the Category tab, choose Manage My Subscription or other alternatives.
  6. Go to Confirm.
  7. You can now choose the option of Chat with a support agent on your web browser.

**Please Note:**The Chat support team only works at certain times, so if the last window says you are not available, try to open it again the next day. If you prefer phone support, you can leave a phone number. That way, they can call you and help you.

• If you are shown as having a Microsoft 365 subscription under your account, it is possible that you are experiencing a recent and popular issue with Microsoft 365. Could you please open Word, click on File in the upper left corner, then click on Account in the lower left corner and send me a screenshot of the right-hand portion? This will allow me to better determine your specific situation;

Best Regards,Arthur - MSFT | Microsoft Community Support Specialist