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Poor MS Tech Support

Anonymous
2024-11-13T04:39:32+00:00

MS provided no warning that downloading MS Office from my account page would make my 2016 copy of MS Office unusable. I'm highly unsatisfied with my experience and hours spend with MS tech support chat getting nowhere. Gil Zemansky

Microsoft 365 and Office | Subscription, account, billing | For home | Windows

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  1. Anonymous
    2024-12-03T06:31:25+00:00

    Hi Gil Zemansky

    I am very sorry to hear about the issues you are experiencing! I understand your frustration with your tech support experience. If you need any help, or have other questions, I will do my best to assist you in resolving them. Please let me know the specifics and we'll find a solution together.

    I'd like to confirm what specific issues you're experiencing with the Office download. For example, were there any error messages, or what happened during the installation process?

    In addition, generally speaking, only one version of office components can be installed in the same installation method, are you trying to install different versions of office at the same time in your system?

    Best Regards,

    Yujun.F-MSFT | Microsoft Community Support Specialist

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