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One note sync error 0xE40200AB

Anonymous
2024-09-29T19:11:23+00:00

One note is not syncing. I keep getting error code 0xE40200AB. I have tried all the steps mentioned in the help section.

Microsoft 365 and Office | OneNote | For home | Windows

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  1. Anonymous
    2024-09-30T10:51:25+00:00

    Dear DR_AR

    Thanks for raising your concerns in Microsoft Community.

    We understand that you are having issues with OneNote not being able to sync. Based on your description, we need to confirm some specific information with you:

    • If I install OneNote on a mobile device, can it be synced normally?
    • Can you access OneNote.com on my computer?
    • Can you take a screenshot of the error message interface and reply to share it with us?

    You mentioned that you have tried the steps in the help. Did you refer to the steps in that article?

    If you have already referred to the steps above to troubleshoot, we recommend that you refer to the following steps to modify the device's network environment:

    • Change your computer's network connection, which can be switched to mobile hotspot.
    • Click Windows+R and type ncpa.cpl.
    • Click on the name of the network you are now connected to, open the Network Status window, click Properties, in the Network Properties window, double-click on Internet Protocol version 4 (TCP/IPv4), change the Auto-DNS to "4.2.2.1" and "4.2.2.2", and then click "OK".
    • Tap Windows+R and type inetcpl.cpl to open Internet Options.
    • Click "Connections" in the upper menu bar, click "LAN Settings", tick "Auto-detect settings", and make sure the remaining two are unchecked, click "OK".
    • Click "Advanced" on the right side of the upper menu bar, pull down the slider, tick "Restore Advanced Settings", click "Apply" on the bottom right corner, and then click "OK".

    You can then try to sync OneNote again to see if it can be successfully synced. Of course, we also hope that you can share relevant screenshots with us.

    I hope the above information is helpful to you. If you need further help, please feel free to reply.

    Best Regards,

    Tracy - MSFT | Microsoft Community Support Specialist

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