OneNote keeps crashing

Question

Hi there,

Why does my onenote keep crashing when I paste text and images from word into onenote.

I am on a MacBook.

The error message I receive is:
Microsoft Error Reporting log version: 2.0

Error Signature:

Exception: EXC_BAD_ACCESS

ExceptionEnumString: 1

Exception Code: KERN_PROTECTION_FAILURE (0x000000016c003f70)

Date/Time: 2024-11-27 02:28:57 +0000

Application Name: Microsoft OneNote

Application Bundle ID: com.microsoft.onenote.mac

Application Signature: ONMC

Application Bitness: x64

Application Version: 16.91.1.24111613

Crashed Module Name: MicrosoftRichEdit

Crashed Module Version: 16.91.24111613

Crashed Module Offset: 0x0000000000040990

Blame Module Name: MicrosoftRichEdit

Blame Module Version: 16.91.24111613

UnsymbolicatedChecksum: F5670418BD333FA9027433A90B307777

Blame Module Offset: 0x0000000000040990

StackHash: 275f82286224799f_1_0x0000000000040990_bk_arm

Application LCID: 2057

Extra app info: Reg=en Loc=0x0809

Build Type: Release

Crashed thread Stack Pointer: 0x_000000016c003f90

Crashed thread: 5

Thanks

Answer 1

Dear Marshall_868

Thanks for raising your concerns in Microsoft Community.

We understand that you are experiencing a problem where OneNote crashes easily when pasting content. I understand how you feel, and this problem is indeed troubling.

We need to confirm some details with you so that we can provide you with the appropriate direction to solve the problem.

• In addition to Word, does this problem also occur when copying text from other applications and pasting it into OneNote?
• What is the Mac system version you are using?

According to the log, your OneNote version has been updated to the latest version. If your Mac is also the latest version, then the reason for the version update cannot be ruled out. It may be caused by incompatibility between the new versions. Therefore, we can first try to clear the OneNote cache or roll back the Office version.

Delete OneNote running cache:

• Quit all Office applications and then open Finder.
• Press Command + Shift + G, input “~/Library/Containers”, remove cache folder Microsoft OneNote to desktop.
• Press Command + Shift + G, input “~/Library/Preferences”, remove**[com.microsoft.office.plist]** to desktop.
• Open OneNote for Mac app and check if it works correctly.

Roll back Office version

• Uninstall Office components on Mac.
  • Uninstall Office for Mac - Microsoft Support
• Go to this link to download an older version of Office.
  • Update history for Office for Mac - Office release notes | Microsoft Learn
  • 
• Download the installation package on the interface and install it.

After waiting for the installation to succeed, pause the update of Office and check the operation of Word.

• Open any Word component and click [Help]--[Check for Updates] in the upper menu.
• In the pop-up window, click [Advanced].
• Then uncheck [Automatically keep Microsoft apps up to date].
• If a confirmation window pops up, click [Close]

You can then test OneNote again to see if the crash still occurs.

You can refer to the above information first, I hope it will be helpful to you. We also look forward to your reply and will continue to provide you with assistance. If there is anything unclear, you can reply at any time.

Your understanding and patience will be greatly appreciated.

Best Regards,

Tracy - MSFT | Microsoft Community Support Specialist