Azure subscription refund

Question

Hi everyone,

I’m reaching out for some help regarding an accidental purchase of an Azure subscription. I mistakenly purchased a subscription and, realizing the error, I promptly canceled it through the Azure portal. However, I am now facing an issue where I cannot submit a refund request after the cancellation.

Here’s what I’ve tried so far:

1.	Canceled the subscription: I followed the proper steps to cancel the subscription via the Azure portal under Cost Management + Billing.

2.	Attempted to request a refund: I went to the Help + Support section and tried to create a support request for a refund, but there doesn’t seem to be an option for refunds, or the process is not allowing me to submit the request.

Is there a specific waiting period after canceling a subscription before I can request a refund? Or is there another way to contact Microsoft Azure support directly to resolve this issue?

Any advice or steps to resolve this would be greatly appreciated! Thanks in advance for your help.

Answer 1

Hi Anupa,

I have the same issue, what is your progress as of the moment?

Thank you!

Answer 2

Thank you 😇

Answer 3

Hello Anupa,

Welcome to the Microsoft Community.

From your description, I understand you have paid for an Azure subscription by mistake. Generally, this kind of issue will need to verify your personally identifiable information (PII) to check your account and subscription. These personal data should not be posted on this open public forum for your own privacy issues. I wish I could handle your problem, however, it is more suitable for publishing on Microsoft Azure forum(English only), more users post these issues there, you can click on "Ask a question", there are experts who can provide more professional solutions in that place.  

Here is a link to the forum: 

Azure - Microsoft Q&A

Sincerely hope that your question will be dealt with appropriately after contact the correct department. Thank you for your understanding! 

Best Regards,

William.Y | Microsoft Community Support Specialist