Cancel subscription

Question

Cancel my subscription it's not showing as option to cancel on my microsoft account

Answer 1

Thank you Cherry I will try what's recommended.

Answer 2

Hi, Marian Dyer

Welcome to the Microsoft community.

I have realized that you are having problems unsubscribing.

Usually, if you don't see “Cancel” it could be for the following reasons: 

• Recurring billing is already turned off. This is most likely if you paid for subscription with a pre-paid code or token. Your subscription will expire on the date shown, and you can continue to enjoy the benefits until that date.
• You are not the subscription owner. You can only cancel subscriptions you own. If someone else has shared their subscription with you, and you don’t want it anymore, read How to stop using a Microsoft 365 Family subscription that someone shared with you.
• The subscription was purchased via a third party. If you purchased a Microsoft 365 subscription from a third-party retailer, such as Amazon, Apple, Best Buy, or Google Play, please contact them directly to manage your subscription and billing.
• The subscription is for a work or school account. You can only cancel subscriptions that apply to a personal Microsoft account. For any queries with your Microsoft 365 work or school account, contact your organizations IT Admin. **Tip:**If your work or school account is closing, learn how to Transfer files to your personal OneDrive.

For more information, you can click here for reference: If you can't cancel your subscription - Microsoft Support. In the meantime, you can also contact the Chat support team that specializes in handling billing issues for further confirmation.

Contact Microsoft Support:

1. Visit this website: Contact - Microsoft Support
2. Type in your problems in the search box there. For instance, subscription/Tax invoices/refund, etc.
3. Now click Get help and Select Contact Support below.
4. Go to the Products and services tab, and choose either Microsoft 365 and Office category or Other Products
5. On the Category tab, choose Manage My Subscription or other alternatives.
6. Go to Confirm.
7. You can now choose the option of Chat with a support agent on your web browser. 

Please Note: The Chat support team only works at certain times, so if the last window says you are not available, try to open it again the next day. If you prefer phone support, you can leave a phone number. That way, they can call you and help you.

Feel free to post back if you need further assistance. Thank you for your understanding and patience and I look forward to hearing from you.

Cherry.Z - MSFT | Microsoft Community Support Specialist