One drive blocking

Question

On purchasing a one drive subscription, as my free 5 gb was used up, the new subscription worked for one day and reverted to old free, despite subscription being paid. It appeared that I had 2 subscriptions so I turned off the back up tabs uploads for free subscription-I thought. The icons on my screen disappeared and I get error message when I try to restore. I am unable to get that back up screen to turn tabs on again. the help instructions tell to click on settings icon but it does not give any relevant information.

Answer 1

I have tried what you suggest. however, the Settings icon does not have the accounts tab on it. It has Options which when tapped does not have unlink. I did the reset credentials and this made no difference. My desktop icons have not reappeared and I get block sign still when I try to access. The block sign only says to check internet connection. The internet connection is working without problems.

Need more help to resolve.

Regards

Chris

Answer 2

Hi Christopher Richardson5

I hope your problem is solved and look forward to your reply.

Sincere greetings

Lele.X - MSFT | Microsoft Community Support Specialist

Answer 3

Unfortunately I have to go but will try your suggestion tomorrow and let you know result,

Thank you for tour response

regards

Chris

Answer 4

I nave a personal account and have Microsoft 365

Answer 5

Hi Christopher Richardson5

Thank you for posting in the Microsoft Community

I understand that you are having issues with OneDrive

Don't worry about your problem, I will do my best to help you

I would like to confirm with you some more details so that I know your experience and can better assist you:

• Are you currently logged in with a personal account or a corporate account?
• Did you purchase Microsoft 365 Basic?

You can try the following method first for your problem, which usually helps solve similar problems

1. Unlink this computer Unlink and re-link OneDrive - Microsoft Support
2. Reset OneDrive

Reset OneDrive - Microsoft Support

If you need further help, please feel free to let me know, thank you.

Best regards

Lele.X - MSFT | Microsoft Community Support Expert