UNABLE TO CREATE A SUPPORT TICKET

Ron Ahmad 21 Reputation points
2021-09-02T20:26:20.857+00:00

UNABLE TO CREATE A SUPPORT TICKET with support request contributor role.

Role assignments (2)
Role
Description
Scope
Group assignment
Condition
Owner
Grants full access to manage all resources, including the ability to assign roles in Azure RBAC.

This resource

None
Support Request Contributor
Lets you create and manage Support requests

This resource

None

Not Monitored
Not Monitored
Tag not monitored by Microsoft.
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Accepted answer
  1. prmanhas-MSFT 17,901 Reputation points Microsoft Employee
    2021-09-03T17:10:50.247+00:00

    @Ron Ahmad Thank you for your time offline!!!

    As per our discussion the subscription type is CSP and as per our official document here

    CSP customers can't create support tickets themselves. They need to contact Partner for support. CSP Partners are required to receive incoming support requests from their customers, diagnose issues to the best of ability, and then resolve issues that are within scope of the baseline support boundaries.

    This implies even though customer might have the required roles and permission as outlined in our official documentation to create Support Request
    Same won’t apply for CSP subscription.

    Hope it helps!!!

    Please “Accept as Answer” if it helped so it can help others in community looking for help on similar topics.


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