Getting unknown error, when trying to manage access for a sharepoint site on a mac

Question

I have a Mac user, when they right click on a SharePoint link on their mac and select manage access, they get an unknown error message. It happens mostly at the root of the sharing link, but some folders under the main folder also display this issue. If he goes online and trys, everything works fine and he is able display the current access.

Has anyone else experienced this issue?

Thanks

Answer 1

Dear Paula DaVault (Admin),

Good day! Thank you for posting to Microsoft Community. We are happy to help you.

I’m sorry you’re having a problem with SharePoint site on a mac. I deeply understand the inconvenience caused and apologize for it.

We appreciate your understanding that sometimes the initial suggestions may not resolve the problem very soon. However, we can work together to narrow down and resolve the situation. So, please kindly provide me with more information:

1.Which operating system is the Mac user using?
2.Could you please provide a screenshot related to the issue/error? You can upload the screenshot using this feature: 

Appreciate your patience and understanding and thank you for your time and cooperation.

Sincerely,

Ralph Chawatama | Microsoft Community Moderator

Answer 2

Ralph,

My user is on OS 14.6.1

And here is a screenshot of the issue:

Answer 3

Dear PMD-26,

Good day! I hope you are doing well.

There may be a compatibility issue between OneDrive which is syncing your SharePoint site and your MacOS. Could you please provide me with the specific version of OneDrive you are using so that I can check this on my end?

Once again, I apologize for the inconvenience this has caused. We appreciate your patience and understanding and thank you for your time and cooperation.

Sincerely,

Ralph Chawatama | Microsoft Community Moderator