New to Loop

Question

My team (5 people) is trying out Loop. We're having some issues we're not sure how to combat. We have a shared workspace with 2 pages, currently: A Personal Task list for one team member and a Team/Shared task list. The shared page was created first. We had a shared task list that we converted to a component and shared in Teams but I did... something... and ended up deleting all the tasks in a way that a previous version wasn't recoverable. So I tried again. We've got a new shared task list that was working well until...

A team member wanted to create a personal list and so he copied the shared list and posted it into a new page workspace intended for his own task list. Then, he deleted the tasks of others from his copy of the shared list and added some new things. This was partially copied onto the original/team version. When we realized what happened, he deleted his copy of the list - changes and all - and created a WHOLE NEW LIST. That one seems to work fine. But the original shared list, even though I've reverted it back to the old/best version, keeps updating itself to the version he made but then deleted. There an error that says: Other people's changes to this task list haven't yet been synched with Planner and To Do.

What do we do to fix this. It seems like a useful app but it's very hard to use since it cross-pollinates across the Microsoft environment. Mistakes like this seem to persist and are proving difficult to fix.

Another problem from the original shared task list that I broke - the tasks apparently still live somewhere, despite deleting the list as people still get reminder emails each day about the tasks assigned to them. We started this last Thursday and somehow have a nearly unusable mess already...

Is there a way to just delete everything we've tried so far, get the tentacles off the personal planners and to-do lists it's cross-pollinated to, and try again after more education?

Answer 1

Hello Sabrina N (UTMCK),  Welcome to the Microsoft community.Are you using a personal or organizational account?From your description, it seems that you are using the Loop component of Teams and the Microsoft Planner integration with Microsoft Loop.These features are not available to individual users and we are mainly addressing issues related to individual user use.Due to the differences in functionality and design between the applications used by organizational users and those used by individual users, I recommend that you post your question to Microsoft Learn (English only), you can click on "Ask a question", there are experts who can provide more professional solutions in that place.Here is a link to the forum where you can raise specific scenarios and share your idea to help solve the problem.Microsoft 365 - Microsoft Q&ASincerely hope that your question will be dealt with appropriately after contact the correct department. Thank you for your understanding!Carlos - MSFT | Microsoft Community Support Specialisto