Incorrect amount charged

Question

Good afternoon,

Our company credit was charged for NZD $179 on the 3rd October 2024 with reference Microsoft 365 FMSbill.info.

Our IT team did some investigation and found that this charge may be link to a Family subscription under *********@gmail.com.

This should be not be charged to our company credit card as this staff no longer work for us and this subscription is for his personal use.

Can you please organize a refund back to our account.

Many thanks and Regards,
Christine

Answer 1

Dear, Christine Choi NZ Aviation

We appreciate you getting in touch with us about this matter.

I am aware of the present situation is that you are encountering the challenges of getting charged from Microsoft that you did not mean to have, and you want to stop it. 

However, there are two privacy guidelines restrict community support for now:

• Privacy and Security: Financial and subscription issues often involve sensitive personal information that should not be shared publicly on forums.
• Access account information: Community agents do not have direct access to users' subscription details or billing information. Therefore, we are unable to verify payments or make changes to your accounts. This information should be left to Chat support and be in an individual window

Therefore, when Microsoft's regular self-help channels (for account access issues) do not provide enough support, you can attempt to make a new Microsoft account to access online chat support, and get ready with the necessary account and identity evidence, such as email address/bank card number information/account precise address information, etc. Here are some steps that you can follow:

Contact Microsoft Support.

1. Visit this website: https://support.microsoft.com/home/contact
2. Type in your problems in the search box there. For instance, subscription/Tax invoices/refund, etc.
3. Now click Get help, and Select Contact Support below.
4. Go to the Products and services tab, and choose either Microsoft 365 and Office category or Other Products
5. On the Category tab, choose Manage My Subscription or other alternatives.
6. Go to Confirm.
7. You can now choose the option of Chat with a support agent on your web browser.

**Please Note:**The Chat support team only works at certain times, so if the last window says you are not available, try to open it again the next day. If you prefer phone support, you can leave a phone number. That way, they can call you and help you.

Best regards,

Thomas C - MSFT | Microsoft Community Support Specialist

Answer 2

This is a user group and not MS

If this purchase is shown under your MS Account, under Subs/Billing, then de-activate that install and contact police and CC company re that fraudulent purchase. https://office.com/myaccount