Error with OneDrive

Question

Hello, I just formatted my laptop yesterday, and now I can't log in to OneDrive, I click on OneDrive with the cloud crossed out then I click log in and nothing, it doesn't open to start, I have no idea why, I wanted to see if Might you have any suggestions on what to do

Answer 1

Dear Bruno P1，

Welcome to the Microsoft Community.   Based on the information you've shared, I understand that you seem to be unable to log in and access OneDrive after formatting your computer, and I understand your frustration.In order to better identify why the issue is occurring, I'd like to know a little more about it from you:

• Has your current OneDrive icon changed? Is it showing up as normal? If you are experiencing some of the changes mentioned in this post:  What do the OneDrive icons mean? - Microsoft Support
• Are you getting any error messages after clicking on it? If so, you can take a screenshot and share it with us.
• Also, did your OneDrive path change after you formatted your computer? Can you still see OneDrive in your file explorer?
• Have you tried some options such as resetting OneDrive or reinstalling OneDrive?  If not it is recommended that you try to troubleshoot first. Reset OneDrive： Reset OneDrive - Microsoft SupportIn order not to get in your way, it is recommended that you can first access your data by logging into the web version of OneDrive: onedrive.live.comI look forward to your further updates and hopefully together we can find the cause of the problem and use OneDrive normally.Wish you all the best.

Best wishes 

Isabella-MSFT | Microsoft Community Support Specialist