Excel bug

Question

The moment I scroll, the rows and columns suddenly disappear, and for it to return I have to scroll again - that's how it comes and goes. If I highlight a line it doesn't highlight it, unless I highlight another line, then go back to that one.

Answer 1

Hello. Eyal Sadot

Thank you for posting in the Microsoft Community.

I understand that you are experiencing problems with Excel.

In order to help you better, I need to check with you for more information:

1. What Office license are you currently using? Is it Microsoft 365 or Office Home Student 2021 or something else? Please click File->Account in Excel and share with us the screenshot of one page of product information on the right side.
2. May I ask if the problem you mentioned appears in all Excel files? Or just in a single file?

Please try the following steps before getting your exact response:

1*.*Cancel the add-in

Click File - Options - Add-ins in the upper left corner of the document - change the place of management to COM add-ins, then select “Go To”, uncheck all add-ins, click OK, restart the Excel document and check whether the problem is solved. whether the problem is solved.

2.Delete the Excel template:

Make sure there are no files in the following folders:

      1) Locate to C:\Users\User Name\AppData\Roaming\Microsoft\Excel\XLSTART, press Enter to see if the file exists, if it does, please cut to the desktop, if not, close it;
(You need to view in File Explorer - View - Show in the checkbox “hidden items to see the AppData folder)

      2）Locate to C:\Program Files\Microsoft Office\root\Office16\XLSTART or C:\Program Files(x86)\Microsoft Office\root\Office16\XLSTART to see if the file exists, if so, again, please cut to the desktop. , likewise please cut to the desktop, if not, close;

3.Registry reset office：

Close all office applications.

Press Windows + R , in the run box that opens type: regedit and press enter.

Locate the following key value and rename the Office folder (right-click on it and select Rename, e.g. rename Office to Officeold)

HKEY_CURRENT_USER\Software\Microsoft\Office

Then re-open the Excel document to check whether the problem is solved.

Disclaimer: Modifying registry or workgroup subsections is usually for advanced users, administrators, and IT professionals. It can help solve some problems, however, if you modify the registry incorrectly, serious problems may occur. Therefore, be sure to perform these steps carefully. For added protection, back up the registry before modifying it. Then, if problems occur, you can restore the registry. For more information on how to backup and restore registry, please click here.

Looking forward to your reply so that we can help you better.

Best regards

InaX-MSFT | Microsoft Community Support Specialist