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Shared folder will not sync

Anonymous
2025-03-05T18:29:38+00:00

I had to remove and re-install one drive to remove my old company one drive. I have a shared folder in my personal one drive that wont sync to my PC. It was synced before. It will allow a shortcut to send me to the online version, but doesn't show up in explorer like it used to. I have unlinked and relinked according to the help instructions and it still does not sync.

Microsoft 365 and Office | OneDrive | Other | Windows

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  1. Anonymous
    2025-03-06T05:52:12+00:00

    Hello Rebecca Moore3

    Welcome to the Microsoft Community.

    I understand that you are having trouble on OneDrive shared folders, and I understand your confusion.

    We deeply feel the disappointment and exhaustion conveyed in your words. When technical issues repeatedly disrupt work schedules and sap emotional energy, it's completely understandable to have strong negative feedback. Please be assured that we have never underestimated the impact of this issue - the engineering team has been working intensively on this issue for some time, and has been accelerating the process of fixing it in the near future.

    While it's impossible to provide a satisfactory answer at this stage, every genuine user feedback like yours adds weight to technical decisions. Thank you for speaking out under such pressure, and we will continue to fight with this trust.

    Best Regards.  Lee-MSFT | Microsoft Community Support Specialist

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