authenticator frozen

Question

authenticator frozen

Anonymous

I just installed microsoft authenticator onto iphone 15 pro. I could not open the app with face id. i turned off face id in settings but i still could not unlock. i deleted the app and reinstalled and was able to open the app however, ALL of the functions were frozen. i tapped on everything and nothing opened.

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

1 answer

Answer 1

Hi, Martin Webber

Good day!

Thank you for posting to Microsoft Community. We are glad to assist you!

According to your description, I'm sorry to hear you're having trouble with the Microsoft Authenticator app on your iPhone 15 Pro.

For this unexpected behavor on your iPhone15, would you please try following steps and see if it can make any differences:

Restart Your iPhone:
- Sometimes, a simple restart can resolve many issues. Press and hold the side button and either volume button until the power off slider appears. Drag the slider, wait for your iPhone to turn off, and then turn it back on.
Check for iOS Updates:
- Ensure your iPhone is running the latest version of iOS. Go to Settings > General > Software Update to check for updates.

Then have a check and see if the Microsoft authenticator works or not. If the issue persists, at this moment, would you please refer Microsoft Authenticator Expert Tech Support team in here- Microsoft Authenticator Forum which there's a specializing team who dedicating into Microsoft Authenticator App with rich experience and more resources. We believe they would conduct in-depth of the given issue and provide more professional suggestions for you.

Thank you for your precious time and your understanding would be highly appreciated.

Sincerely,

Alex | Microsoft Community Moderator.

Share via

authenticator frozen

1 answer