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Receiving this error message.

Anonymous
2025-01-08T15:08:50+00:00

How can this be resolved? I'm unable to open the file from file explorer. Running Windows 11. "The Source and destination files names are the same"

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  1. Anonymous
    2025-01-08T18:16:04+00:00

    Dear Janice Nikkel,

    Good day! Thank you for posting to Microsoft Community. We are happy to help you.

    We are sorry to hear that you’re having trouble with opening the file from file explorer. Running Windows 11. I deeply understand the inconvenience caused and apologize for it.

    We appreciate your understanding that sometimes the initial response may not resolve the problem immediately. However, we can work together to narrow down and resolve the situation. So, for further troubleshooting, could you please provide the information below:

    1. Could you please let me know if this file is synced to your OneDrive? If the file is synced, are you able to access it from OneDrive on the web?
    2. May I know if this issue affects only this specific file or multiple files?
    3. Could you please provide a screenshot related to the issue/error? You can upload the screenshot using this feature:

    Once again, I apologize for the inconvenience this has caused. We appreciate your patience and understanding and thank you for your time and cooperation.

    Sincerely,

    Ralph Chawatama | Microsoft Community Moderator

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